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Entry Level Mortgage Operations - Chicago

In case you haven't heard, the mortgage industry is booming and The Federal Savings Bank "TFSB", is no exception.  2020 was a banner year for our team with nearly 12 billion in lending volume nationally.  That's a lot of home-buyers!  If you are seeking a stable, rewarding career helping these customers fulfill their dreams of homeownership keep reading!

Experience is not required as we will train and motivate you to become a well-rounded and successful VOE/Wire Specialist This is NOT a sales position and no licensing is required.  The roles may start out as “entry-level," but the opportunities for growth are tremendous. 

Here's what we'll teach you:

  • Learn and utilize Encompass loan origination software. 
  • Auditing mortgage loan files for compliance inaccuracies according to internal, investor, and federal overlays (Don't worry, we'll teach you what this means!)
  • Requesting "Verifications of Employment" or "VOEs" from third parties
  • Auditing incoming loans to closing and give the green light for closing to occur: "Clear to Close!"
  • Liaising with Sr. Closers, Bankers, and Mortgage Analysts to ensure a smooth loan process for the borrower
  • Communicating with title companies to obtain necessary documentation in a timely fashion
  • Provide white glove service to bank customers and mortgage bankers by executing best-in-class customer service procedures
  • Work effectively under specific time constraints
  • Operate and prioritize in a fast-paced environment 

Job Requirements:

  • Bachelor's degree strongly preferred
  • Must reside in Chicago area at time of application 
  • Experience in administration, restaurant, retail, hospitality, or customer service strongly preferred
  • Must demonstrate attention to detail, the ability to multitask, and a strict adherence to deadlines
  • Must be flexible with their schedules, as they may be required to work after-hours during peak volume periods
  • Meticulous and Detail-Oriented
  • Excellent Interpersonal, Communication, and Time Management Skills
  • Resourceful and Effective Problem Solver
  • Favorable credit history and background

What We Offer:

  • Base salary
  • Generous Vacation and sick days 
  • Health, Dental, and Vision insurance and robust 401k matching available
  • Employee appreciation programs 
  • Career Advancement - we promote from within!
  • Brand new, custom designed office space in Logan Square for Chicago-based employees
  • Hybrid in office 3 days per week and Remote/work from home 2 days per week
The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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