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Appraisal Desk Coordinator

The Federal Savings Bank, a national bank and “50 Best Companies to Work For” winner is currently seeking an Appraisal Desk coordinator. The Appraisal Desk coordinator fulfills an important role at TFSB by providing an exceptional customer service experience to our loan teams and vendors. This role would include monitoring of all appraisal orders via our Mercury platform as well as collaborating with our appraisal partners and processing operations team members to ensure timely receipt, review, and delivery of appraisal. This position will also be responsible for ensuring adherence to all AIR guidelines, compliance, and operations standards, as set by the bank. 

Duties and Responsibilities:

  • Fully understand workflow within Mercury Network(appraisal platform) and Encompass so can navigate in both platform
  • Upon order of appraisal, track and follow up with appraisal partner to ensure appraisal turn time is met
  • Pull daily reports in Mercury including fee increase, hold orders, turn time, and duplicate appraisals and address accordingly
  • Review notes in Mercury to ensure all messages are being responded to in a timely manner and respond to AMC/AC when additional information is requested to keep the appraisal processing moving
  • Maintain effective communication between Operations team and Appraisal partners
  • Ensure UCDP/EAD/ECOA runs appropriately or reach out when error occur for assistance
  • Problem shoot with Mercury helpdesk on errors received within the platform

Job Requirements:

  • 2 year degree or commensurate mortgage experience
  • Favorable credit history and background
  • Applicants must demonstrate attention to detail, the ability to multitask, and a strict adherence to deadlines
  • 1 year of experience with Encompass loan origination software
  • 1 year of experience with an Appraisal platform like Mercury Network
  • Proficiency with Microsoft Office Suite, specifically Excel and Outlook
  • Knowledge of all appraisal guidelines and AIR requirements
  • Flexible with work schedules especially during peak volume periods & month end.
  • Excellent communication skills both inside and outside the organization
  • Must be an overall awesome person with a great sense of humor! 

 What We Offer:

  • Remote/work from home benefit
  • Base Salary and room for career advancement 
  • Generous Vacation days and sick days 
  • Health, Dental, and Vision insurance plans available
  • 50% 401k match
  • Employee appreciation events (Pizza days, Food Truck days, Pajama day, annual Halloween costume contest, and holiday parties just to name a few)
  • Ongoing in-house training opportunities to sharpen your saw 
  • Employee recognition on a national scale
  • Small bank culture with big bank capabilities!

The Federal Savings Bank is an equal opportunity employer that respects its employees and understands that our success is derived from hiring individuals with true character and a focus on Efficiency, Quality and Productivity.

The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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