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Regional Processing Supervisor

At The Federal Savings Bank, doing good for customers, allows us to do well for our families. Our organization thrives when we fulfill our purpose.  As a Regional Processing Operations Supervisor, you are a vital piece of the loan manufacturing process that helps people achieve their dreams of home ownership.  We are looking for an experienced Processing team lead, supervisor, or manager to support the growth of our top retail division.  The position is based in our Chicago, IL headquarters office, however, we are open to select remote candidates.

How YOU will make a difference:

  • The Processing Supervisor assists the Operations Manager with overseeing the team of processors, carries a small pipeline, and handles escalations.
  • Oversee pipeline of 200+ loans, ensure all Service Level Agreements are met
  • Facilitate pipeline meetings with Team Members and Sales Leaders 
  • Handle loan level escalations
  • Provide operational solutions to business challenges and serve as operational subject matter expert
  • Assist with developing and implementing training material and new policies and procedures
  • Maintain effective communication with business partners
  • Assist in training of new and existing processing teams
  • Provide daily oversight and coordination for processing teams
  • Assist with Processing Overflow
  • Training new hires 
  • Interviewing and Staffing

Employee Benefits

  • Base Salary commensurate with experience, plus bonus 
  • Generous paid time off, plus sick days
  • Comprehensive Health, Dental, and Vision insurance plans available; includes company paid life insurance
  • Competitive Flex Spending Accounts (FSAs)
  • Employee Assistance programs (EAPs) for Financial planning, emotional support, legal guidance, and work-life solutions
  • Robust 401k matching
  • Employee appreciation events
  • Employee recognition on a national scale
  • A state of the art, brand new office space located in Logan Square (complete w/ with Starbucks coffee, shuffle-board, pool table and more!!!)
  • Complimentary parking for Bank employees!
  • A true team culture working towards one common goal; helping homebuyers finance their dream homes!

Requirements:

  • Prefer a minimum of 3 years of experience as a mortgage processor or processing team lead
  • Demonstrated 1-year history of leadership skills
  • Experience with Encompass loan origination software
  • Advanced experience with DU/LP
  • Knowledge of Conventional, FHA and VA guidelines and programs
  • Ability to prioritize and multi-task in order to meet deadlines
  • Strong sense of urgency and responsiveness along with the ability to demonstrate professionalism
  • Must be resourceful in utilizing tools and information that is available
  • Strong ability to manage and collaborate with sales leaders
  • Excellent verbal and written communication skills
  • Positive attitude with a strong focus on internal and external customer service
  • Ability to work independently in a fast-paced environment and handle multiple personality types in a calm and professional manner

 

 

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The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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